Russell Wilson

Infrastructure Platform Owner - Equinix Managed Private Cloud - EMEA

• Own the end‑to‑end strategy, roadmap, and operational delivery of the Managed Private Cloud platform across EMEA, ensuring performance, scalability, and alignment with customer and business requirements.
• Lead the design, governance, and lifecycle management of the platform’s infrastructure architecture, driving continuous improvement and adoption of modern cloud technologies.
• Oversee platform reliability and service health through proactive capacity planning, performance optimisation, and incident management, ensuring consistent delivery against strict SLAs.
• Collaborate with global engineering, operations, and product teams to standardise processes, implement best practices, and maintain a unified service management framework across regions.
• Act as the primary technical authority for customer onboarding, solution design, and complex escalations, ensuring seamless integration into the Equinix ecosystem.
• Drive platform security and compliance by implementing and maintaining robust security baselines, risk controls, and audit‑ready documentation.
• Partner with commercial and product teams to support growth initiatives, shape new service offerings, and enhance customer value across the EMEA market.
• Provide leadership and direction to engineering and operations teams, fostering a culture of accountability, innovation, and high‑quality service delivery.

Senior Platform Engineer – Level 3/4 Support (UK Managed Services VMware Platform)

• Delivered advanced Level 3 and Level 4 support for a UK‑based managed services VMware private cloud, acting as the highest technical escalation point for complex infrastructure issues.
• Maintained and optimised large‑scale vSphere, vCenter, and ESXi environments, ensuring platform stability, performance, and adherence to strict SLAs.
• Led root‑cause analysis and long‑term remediation for critical incidents, driving improvements in reliability, capacity, and operational efficiency.
• Delivered lifecycle management across the platform, including patching, upgrades, hardware refreshes, and alignment with vendor best practices.
• Collaborated with architecture and engineering teams to design and implement enhancements to compute, storage, and network layers within the managed cloud environment.
• Supported customer onboarding, migrations, and bespoke solution deployments, ensuring seamless integration into the managed services platform.
• Developed and maintained operational standards, documentation, and automation to streamline support processes and reduce recurring issues.
• Provided technical mentorship to junior engineers and acted as a subject‑matter expert for VMware and core infrastructure technologies.

• Architected and delivered a global managed service offering specialising in hosting SAP ERP and SAP S/4HANA, driving a 400% increase in hosted customers.
• Responsible for the running and maintaining of business critical network and computer systems.
• Supporting and maintaining a Cisco, Mitel and HP network infrastructure, as well as internal phone systems.
• Planning and executing a physical office move including all network, desktop and server infrastructure.
• Responsible for the running and maintaining of an offsite server infrastructure located in multiple datacentres.
• Providing all aspects of end user support including internal and external clients.

• Designed and implemented a fully managed hosting platform in three territories (UK, USA and SA).
• Supporting and installing multiple versions of SAP Business Objects & SAP NetWeaver / ECC systems running on multiple types of server infrastructure.
• Proactive support and continual improvement of both desktop and server infrastructure, including backup solutions and DR planning.

• Delivered on-site infrastructure support, network administration, and desktop services across multiple UK locations for a major UK military organisation, maintaining operational continuity.
• Providing second line and desktop support for over 4000 users at the Ministry of Defence.
• Using and maintaining Microsoft NT4, Active Directory domains, and Microsoft Exchange Server 5.5 and 2003.
• Performing regular audits of servers and workstations to conform to MoD standards.
• Supporting fibre optic and copper LANs using 3com, Cisco and Extreme network equipment.
• Controlling encrypted data on a day-to-day basis, ensuring strict government guidelines were followed.

• Supervised a team of project engineers to successfully deliver a large-scale hardware and operating system migration for a major UK financial institution.
• Migration of users accounts from an NT4 domain to an active directory domain, including the migration of e-mails from Exchange 5.5 to Exchange 2003.
• Creating instructional documentation for engineers to follow and performing quality control checks of work carried out when in a Team Leader role.
• Carrying out senior lead engineering roles, managing engineers while on-site and acting as a point of escalation.

• Responsible for the receiving of Tesco Mobile 1st, 2nd and 3rd line support calls, diagnosing faults in mobile phones.
• Responsible for the creation of Over the Web (OTW) guides for mobile devices, specifically setting up GPRS/3G internet connections.
• Managing the testing and implementation of a web based software tool designed by a third party.
• Creating Apple Mac Modem Scripts for use with mobile handsets.

• Building OEM computer systems for family, friends and local businesses.
• Providing on-site support, and wired/wireless network installations.

• Volunteer technical support staff for the iSeries events run by Multiplay.
• Responsible for providing end user technical support and diagnosing issues connecting to network BYOD machines.
• Managing a team of engineers and escalating problems as required.
• Setting up and decommissioning of large scale temporary power and network infrastructure.