Russell Wilson

Veeam - Certified XaaS Professional (VMXP)
Veeam - Certified Sales Professional
Veeam - Certified Technical Sales Professional
Microsoft Certified: Azure Fundamentals
AWS Cloud Practitioner Essentials (Second Edition)
Introduction to SUSE Linux Enterprise Server (SLES)
SAP Certified Application Associate - SAP BusinessObjects Business Intelligence Platform 4.2
Certified Associate Consultant for IFS Applications 10
Microsoft 365 Certified Fundamentals (MS-900)
HE - IPv6 Certification (Sage)
SAP S/4HANA Cloud - Customer Engagement Executive
European Computer Driving Licence (ECDL)
Microsoft Certified Desktop Support Technician (MCDST)
ITIL Foundation v3
SAP Business Objects Edge BI - Solution Consultant
Deploying Microsoft Office 2013 with App-V
Microsoft Security Fundamentals
Microsoft Windows Server 2012 R2 Virtualization (Hyper-V)
Microsoft Administering Microsoft Office 365 for Small Business
Microsoft Networking Fundamentals
Microsoft Database Fundamentals
Microsoft Lync Network Assessment Methodologies
Microsoft Licensing Windows Server 2012 R2
NCFE Level 2 Certificate in IT User Skills

Managed Services
Technical Architecture & Design
Virtualisation
Disaster Recovery & Business Continuity Planning
Technical Support
Customer Service
IT & People Management
Problem Solving
Network Administration
System Administration
Troubleshooting

Operating Systems

• Microsoft Windows (Server & Desktop)
• Linux (RHEL, SUSE, CentOS, Ubuntu, FreeBSD)
• Mac OSX

Virtualisation

• VMware
• ESXi
• vCenter Server
• vRealize Operations Manager
• vRealize Log Insight
• NSX
• Hyper-V
• Proxmox

Network Hardware

• Brocade Switches
• Juniper Switches
• HP Switches
• Dell Switches
• Cisco Switches & ASA Firewalls
• Fortigate Firewalls (Including FortiManager and FortiAnalyzer)
• PFSense Firewalls
• Ubiquiti Switches, Routers & Access Points
• Pulse Secure VPN Appliances
• Pulse Secure Load Balancers

Enterprise Storage Systems

• Dell Compellent, Unity & Powerstore
• NetApp

Security Products

• Microsoft Defender
• McAfee EPO & Endpoint Security
• Crowdstrike EDR
• Tenable Vulnerability Management

Automation Tools

• Ansible
• Terraform
• RunDeck
• Powershell Scripting

Applications

• SAP
  • Business Objects
  • ERP
  • S/4HANA
  • Fiori
• ServiceNow
• IFS - Applications 10
• WebServers
  • NGINX
  • Apache
  • IIS
• Microsoft
  • Exchange On-Prem & Hybrid
  • SharePoint Server
  • IIS
  • DNS
  • WSUS
  • DHCP
  • Active Directory
  • ADFS & Azure AD Connect

Cloud

• Google
  • Cloud Compute
  • G-Suite
• Microsoft
  • Azure Cloud Compute
  • Azure Active Directory
  • Office 365 Administration
  • SharePoint Online
  • Teams
• Amazon Web Services (AWS)
• Route53
• Elastic Compute

Remote Access Solutions & VDI

• Microsoft Direct Access
• Microsoft RRAS
• Microsoft RDS
• Citrix

Data Backup & Business Continuity

• Veeam
• Veeam Backup & Replication
• Veeam Cloud Service Provider
• Veeam Enterprise Manager
• Veeam One
• Symantec (Veritas) BackupExec
• Asigra
• Zerto
• Boomerang
• CloudEndure

Equinix Inc Senior Infrastructure Analyst (SC Cleared), 2020 - Present

G3G (UK) Limited IT Operations Manager, 2010 - 2020

• Architected, built and supported a global managed service offering, specialising in hosting SAP ERP and SAP S/4 HANA. Increasing the number of hosted customers by 400% and significantly increased hosting revenue.
• Launched a multinational shared service centre that provides support services around the globe.
• Designed the infrastructure for and setup offices in multiple territories, including South Africa, United States, Australia and in the United Kingdom.
• Supported 400-500 internal users ensuring that all offices, systems and services were operational 24/7/365.
• Implemented global standards and security baselines that achieved the company being awarded the Cyber Essentials certification.
• Set up ServiceNow as a global service desk, onboarded all customers, users and SLA’s as well as an end-user service portal for self-service support.
• Looked after a team of engineers and application support staff ensuring that all services and projects were delivered on-budget and on-time.
• Migrated from on-premise Exchange and SharePoint to Office365 increasing service availability and stability.

VT Group IS Support Specialist (SC Cleared), 2008 - 2010

• Supplied on-site infrastructure, network, and desktop support for a UK military organisation over multiple UK sites. Ensuring that systems and services provided were operational with a service level agreement of 99.99%.
• Conducted multiple projects that upgraded on-premise Exchange, SharePoint, Active Directory and core infrastructure to manufacturer supported releases.
• Setup a monitoring solution that enabled the ability for us to produce accurate trend and capacity management reports that lead to multiple service improvements and upgrade projects.
• Implemented improvements that increased service reliability and redundancy which lead to increasing customer satisfaction and renewing the support contract for multiple years.

Computacenter Senior Engineer (Contractor), 2007 - 2008

• Supervised a team of project engineers to deliver a hardware and operating system migration for a leading UK bank.
• Ensured that the sites were migrated within a predefined time critical maintenance window as well as ensuring that the project was delivered, documented and supported on time and on budget.